General Purpose

The ICT Infrastructure Engineer is responsible for the designing, testing and implementation of routine installations

of ICT hardware; including computers, network components and multifunctional devices

Key Tasks and Responsibilities

• Design and implement infrastructure solutions that adhere to current architecture standards in order to
support the systems and services used by the organisation
• Determine the extent to which solutions perform “as required” within the current environment to ensure
that future solutions meet anticipated demand
• Ensure that installations are completed to time, cost and quality, to minimise operational and project risk
and ensure costs are contained
• Ensure that the testing and handover of implemented solutions are conducted as per organisational
standards, therefore reducing the risk and adverse impact of change
• User administration (setup and maintaining account)
• Maintaining systems, Unix Windows, OS Patches, Server Replacement, Storage assignments, upgrades,
virtual environments and disaster recovery management
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software & Management
• Create and manage backup and recovery policies
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement policies for the use of the computer system and network
• Setup security policies for users. (e.g. firewalls, mail filters, web filters and intrusion detection systems)
• Documentation in form of internal wiki
• Password and identity management
• Cloud infrastructure Implementation and management such as AWS, Azure, Open stack etc.
• Network services in cloud such as Content delivery networks (Akamai, CloudFront etc) and DNS servers.
• Source control - Cloud Access management & policies
• Designing best practices for backups, and whole infrastructure (Cloud & On Premise)
• Keep Certifications current and up to date, VMWare, HPE, Microsoft etc

Education and Training

Education: Bachelor’s degree in computer science or related field required
Certifications: HPE, MCSE, MCSA, CCNA, CITRIX, VMWare are preferred but not required

Knowledge and Experience

Experience: 5+ years providing ICT services
• System and network security
• LAN/WAN configuration (including routers and firewalls, TCP/IP Network Protocols, etc.), and computer security best practices.
• Ability to work with minimal guidance and effectively manage a medium size computer network.
• Extensive current version knowledge of systems including:
• Microsoft Windows Server;
• Microsoft Azure;
• Amazon AWS;
• Office 365 administration;
• Microsoft Active Directory management, including security management using Group Policy Objects;
• Hyper-V;
• Microsoft Exchange Server;
• PowerShell;
• Cloud+ and/or Cloud security
• Information security administration, compliance; creating, testing and implementing business continuity and disaster recovery
• Network security, wireless security, application security, infrastructure hardening and security baselines, web server, and database

Core Competencies

• Software knowledge – IT infrastructure engineers work with a variety of software. A working knowledge of how these various
systems interact virtually helps the engineer conduct rapid troubleshooting
• Hardware knowledge – routers, servers, PCs, printers, and other equipment all fall under the IT infrastructure engineer’s purview.
The engineer also knows how to manage LANs and wired/wireless networks to connect these devices
• Problem-solving skills – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task.
Strong deductive reasoning and patience serve engineers well here
• Customer service – infrastructure engineers tend to work with internal rather than external partners. Communicating well with
these “customers” helps the engineer resolve outages quickly and build strong working relationships
• Teaching ability – engineers may need to explain complex technical concepts to nontechnical colleagues and train them to use
software and hardware
• Organization skills – whether keeping cable sprawl to a minimum, documenting their work, or prioritizing requests for support, IT
infrastructure engineers need to stay organized to keep on top of their tasks

Working Conditions

The Engineer must be able to:
• Travel for work or training
• Work Long hours on projects or unscheduled outages
• Have a valid drivers license