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© 2019 All rights reserved by WR Carpenter PNG Ltd.

ICT INFRASTRUCTURE ENGINEER

General Purpose

The ICT Infrastructure Engineer is responsible for the designing, testing and implementation of routine installations

of ICT hardware; including computers, network components and multifunctional devices

Key Tasks and Responsibilities

• Design and implement infrastructure solutions that adhere to current architecture standards in order to
support the systems and services used by the organisation
• Determine the extent to which solutions perform “as required” within the current environment to ensure
that future solutions meet anticipated demand
• Ensure that installations are completed to time, cost and quality, to minimise operational and project risk
and ensure costs are contained
• Ensure that the testing and handover of implemented solutions are conducted as per organisational
standards, therefore reducing the risk and adverse impact of change
• User administration (setup and maintaining account)
• Maintaining systems, Unix Windows, OS Patches, Server Replacement, Storage assignments, upgrades,
virtual environments and disaster recovery management
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software & Management
• Create and manage backup and recovery policies
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement policies for the use of the computer system and network
• Setup security policies for users. (e.g. firewalls, mail filters, web filters and intrusion detection systems)
• Documentation in form of internal wiki
• Password and identity management
• Cloud infrastructure Implementation and management such as AWS, Azure, Open stack etc.
• Network services in cloud such as Content delivery networks (Akamai, CloudFront etc) and DNS servers.
• Source control - Cloud Access management & policies
• Designing best practices for backups, and whole infrastructure (Cloud & On Premise)
• Keep Certifications current and up to date, VMWare, HPE, Microsoft etc

Education and Training

Education: Bachelor’s degree in computer science or related field required
Certifications: HPE, MCSE, MCSA, CCNA, CITRIX, VMWare are preferred but not required

Knowledge and Experience

Experience: 5+ years providing ICT services
• System and network security
• LAN/WAN configuration (including routers and firewalls, TCP/IP Network Protocols, etc.), and computer security best practices.
• Ability to work with minimal guidance and effectively manage a medium size computer network.
• Extensive current version knowledge of systems including:
• Microsoft Windows Server;
• Microsoft Azure;
• Amazon AWS;
• Office 365 administration;
• Microsoft Active Directory management, including security management using Group Policy Objects;
• Hyper-V;
• Microsoft Exchange Server;
• PowerShell;
• Cloud+ and/or Cloud security
• Information security administration, compliance; creating, testing and implementing business continuity and disaster recovery
plans
• Network security, wireless security, application security, infrastructure hardening and security baselines, web server, and database
security

Core Competencies

• Software knowledge – IT infrastructure engineers work with a variety of software. A working knowledge of how these various
systems interact virtually helps the engineer conduct rapid troubleshooting
• Hardware knowledge – routers, servers, PCs, printers, and other equipment all fall under the IT infrastructure engineer’s purview.
The engineer also knows how to manage LANs and wired/wireless networks to connect these devices
• Problem-solving skills – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task.
Strong deductive reasoning and patience serve engineers well here
• Customer service – infrastructure engineers tend to work with internal rather than external partners. Communicating well with
these “customers” helps the engineer resolve outages quickly and build strong working relationships
• Teaching ability – engineers may need to explain complex technical concepts to nontechnical colleagues and train them to use
software and hardware
• Organization skills – whether keeping cable sprawl to a minimum, documenting their work, or prioritizing requests for support, IT
infrastructure engineers need to stay organized to keep on top of their tasks

Working Conditions

The Engineer must be able to:
• Travel for work or training
• Work Long hours on projects or unscheduled outages
• Have a valid drivers license