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Job Description

Job Title:     Service Advisor

Company Name:   Boroko Motors

Department:   Service

Reports to:     Service Manager

 

General Purpose

Ensure customer needs by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair.

Key Tasks and Responsibilities

  • Greet customers and offer excellent customer service from Booking and release of their vehicles

  • Communicating with customers by e mail or over the phone or in person

  • Advising customers on how best to maintain and service their vehicles.

  • Prepare a repair order

  • Prepare estimates for service and repairs

  • Schedule service appointments

  • Write customer complains on repair order

  • Handle customers complaints

  • Provide accurate cost invoices for labour and parts.

  • Checking of the progressive work during the day and update customer

  • Obtain customers method of payment

  • Review of work that is completed and also note the additional work and advise customer.

  • Maintain high customer satisfaction standards.

  • Ensure the vehicle is clean and ready for collection.

  • Observing all service reception process

Prerequisites – (Essential Qualifications /Licenses & Experiences)

 

  • Minimum of grade 12 education

  • Diploma in Business Administration or equivalent.

Core Competencies

  • Excellent Product Knowledge

  • Excellent interpersonal 

  • Computer literate, competent Microsoft office & outlook user

  • A strong understanding of automotive technology and the automotive industry

  • Intermediate to advance Administrative Skills

  • Excellent interpersonal and communication skills

  • Age range between 25 – 40-year-olds

 

Working Conditions

  • Working 8am – 5pm weekdays, Monday to Friday

  • Alternative weekend 8am – 12md Saturday

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