Job Description

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Job Title:     Service Advisor

Company Name:   Boroko Motors

Department:   Service

Reports to:     Service Manager

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General Purpose

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Ensure customer needs by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair.

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Key Tasks and Responsibilities

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• Greet customers and offer excellent customer service from Booking and release of their vehicles

• Communicating with customers by e mail or over the phone or in person

• Advising customers on how best to maintain and service their vehicles.

• Prepare a repair order

• Prepare estimates for service and repairs

• Schedule service appointments

• Write customer complains on repair order

• Handle customers complaints

• Provide accurate cost invoices for labour and parts.

• Checking of the progressive work during the day and update customer

• Obtain customers method of payment

• Review of work that is completed and also note the additional work and advise customer.

• Maintain high customer satisfaction standards.

• Ensure the vehicle is clean and ready for collection.

• Observing all service reception process

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Prerequisites – (Essential Qualifications /Licenses & Experiences)

 

• Minimum of grade 12 education

• Diploma in Business Administration or equivalent.

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Core Competencies

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• Excellent Product Knowledge

• Excellent interpersonal 

• Computer literate, competent Microsoft office & outlook user

• A strong understanding of automotive technology and the automotive industry

• Intermediate to advance Administrative Skills

• Excellent interpersonal and communication skills

• Age range between 25 – 40-year-olds

 

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Working Conditions

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• Working 8am – 5pm weekdays, Monday to Friday

• Alternative weekend 8am – 12md Saturday

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