Job Description

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Job Job Title:           Service Advisor

Company Name:   Boroko Motors

Department:          Service

Location:                 Goroka

Reports to:              Service Manager

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General Purpose

Provide customer service or adviser the customer/clients how best to service their vehicles.

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Key Tasks and Responsibilities

• Greet customers and offer excellent customer service from Booking and release of their vehicles

• Communicating with customers by e mail or over the phone or in person

• Advising customers on how best to maintain and service their vehicles.

• Prepare a repair order

• Prepare estimates for service and repairs

• Schedule service appointments

• Write customer complains on repair order

• Handle customers complaints

• Provide accurate cost invoices for labour and parts.

• Checking of the progressive work during the day and update customer

• Obtain customers method of payment

• Review of work that is completed and also note the additional work and advise customer.

• Maintain high customer satisfaction standards.

• Ensure the vehicle is clean and ready for collection.

• Observing all service reception process

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Requirement

• Previous experience in similar work

• Excessive Knowledge of customer service

• Age 20yrs- 45yrs physically fit as required

• Excellent communication skills

• Minimum of grade 12 education

• Computer literate

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