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Job Description

Job Job Title:           Service Advisor

Company Name:   Boroko Motors

Department:          Service

Location:                 Goroka

Reports to:              Service Manager

General Purpose

Provide customer service or adviser the customer/clients how best to service their vehicles.

Key Tasks and Responsibilities

  • Greet customers and offer excellent customer service from Booking and release of their vehicles

  • Communicating with customers by e mail or over the phone or in person

  • Advising customers on how best to maintain and service their vehicles.

  • Prepare a repair order

  • Prepare estimates for service and repairs

  • Schedule service appointments

  • Write customer complains on repair order

  • Handle customers complaints

  • Provide accurate cost invoices for labour and parts.

  • Checking of the progressive work during the day and update customer

  • Obtain customers method of payment

  • Review of work that is completed and also note the additional work and advise customer.

  • Maintain high customer satisfaction standards.

  • Ensure the vehicle is clean and ready for collection.

  • Observing all service reception process


  • Previous experience in similar work

  • Excessive Knowledge of customer service

  • Age 20yrs- 45yrs physically fit as required

  • Excellent communication skills

  • Minimum of grade 12 education

  • Computer literate

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