
We are one of the largest employers in Papua New Guinea with a long history that dates back to 1919.
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Our operations are spread over various industries, including Plantations, Shipping, Logistics, Real Estate, Merchandising, Automotive and IT Business Technology.
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Job Description
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Job Job Title: Service Advisor
Company Name: Boroko Motors
Department: Service
Location: Goroka
Reports to: Service Manager
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General Purpose
Provide customer service or adviser the customer/clients how best to service their vehicles.
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Key Tasks and Responsibilities
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Greet customers and offer excellent customer service from Booking and release of their vehicles
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Communicating with customers by e mail or over the phone or in person
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Advising customers on how best to maintain and service their vehicles.
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Prepare a repair order
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Prepare estimates for service and repairs
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Schedule service appointments
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Write customer complains on repair order
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Handle customers complaints
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Provide accurate cost invoices for labour and parts.
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Checking of the progressive work during the day and update customer
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Obtain customers method of payment
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Review of work that is completed and also note the additional work and advise customer.
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Maintain high customer satisfaction standards.
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Ensure the vehicle is clean and ready for collection.
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Observing all service reception process
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Requirement
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Previous experience in similar work
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Excessive Knowledge of customer service
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Age 20yrs- 45yrs physically fit as required
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Excellent communication skills
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Minimum of grade 12 education
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Computer literate
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