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Job description – Q/A Supervisor

Name of the company: Carpenters Agricultural and Manufacturing Ltd, T/A Globe

Primary Location: Globe factory Independence Drive, Madang, and the residential locations around the town

Contract: Full time (3 months’ probation)

Reporting to: Assistant Q/A Manager



Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company food safety policies, procedures, and activities involved in assuring quality and safety of all the finished products. She/he maintains a close working relationship with other departments in order to maintain the product quality, identity, solve, and prevent any problems affecting product quality maximize productivity, and comply with the regulatory requirements.


Primary responsibilities and operational tasks:

  • Able to Supervise and direct production, engineering, cleaning, and service staff for enforcing GMPs, and other quality-related practices and policies in order to meet product quality standards

  • Able to Review Production Batch Records and other manufacturing-related documents to verify compliance and record-keeping for all mandated manufacturing processes, quality checks, testing, sampling, and sanitation activities

  • Able to do Audit quality control of raw materials, packaging components, labels, and finished products to ensure compliance with established specifications and regulatory standards.

  • Oversee the “On Hold” product program, including the status, release, and destruction of “Rejected” products.

  • Able to Assist in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments.

  • Able to Make proactive recommendations and offering/presenting solutions to the Quality Systems & Regulatory Compliance Department Management to improve quality and work efficiency.

  • Able to Assist in the implementation of policies, operating procedures, quality systems and programs which ensure proper testing, evaluation, inspection, and technical support in order to meet product quality standards.

Required qualifications, skills, and experience

  • Bachelor’s Degree of Science preferably in Food Science or related field (Meat Science, Biology, Microbiology, Food Microbiology, etc.).

  • At least 5 years of work experience as quality assurance auditor/technician in food/beverage, and at least one (1) year of experience in a supervisory capacity.

  • Good knowledge of Current Good Manufacturing Practices, preferably 21CFR Part 111, and food safety

  • Good understanding of quality testing within the food and beverage industry to include an analytical, microbiological, and sensory evaluation. Must possess a basic understanding of chemical and microbiological analysis and basic math.

  • Ability to work under pressure (in an extremely fast-paced environment), meet deadlines (overtime work required), and make effective decisions.

  • Basic computer knowledge (Microsoft Office applications) and computer-based applications).

  • Ability to adapt to changing organizational and operational needs; ability to lead others through change.

  • Ability to handle multiple tasks simultaneously.

  • Skill in organization and prioritization, and attention to detail.

  • Strong team player and leader with the ability to work across multiple functions and disciplines.

  • Must be able to effectively communicate ideas (verbally and in writing), be a self-starter, and handle difficult reporting situations.

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