General Purpose

Reporting to the Senior Network Engineer, the position is responsible for the physical implementation and support of all network projects, issues and customer Service Level Agreement. Duties will include designing of data/voice network for prospective and current customer.

Key Tasks and Responsibilities
  • Respond as rst level support to all customers’ network issues with Service Level of Agreement or any agreement pertaining to their Local/Wide Area Network.

  • Day to day installation of data and voice network services.

  • Diagnosing and repairing data and voice faults both external and internal to Daltron.

  • Pre Sales consultation for related network proposals to Daltron customers

  • Documentation of all Daltron data and voice provisioned services both external and internal.

  • Research and report on new initiatives for Network services future requirements

Education and Training
  • Graduate of IT Engineering or equivalent

  • Minimum Active CCNA or equivalent certication.

Knowledge and Experience
  • 2 years of experience in a similar role.

  • Knowledge of LAN and WAN concepts, layers 1 through 3

  • Hands on experience in Network troubleshooting and conguring routers and switches (LAN/WAN/Wireless environment)

  • Must have an understanding of routing protocols (OSPF, EIGRP, BGP)

  • LAN technologies (Ethernet, Wireless, VLANs, ACLs, QoS)

Key Performance Indicators
  • Total number of assigned and completed trouble tickets/job closed.

  • Average time of assigned and completed trouble tickets/job completed.

  • Feedback from customer after completion of project

  • General and work related quantitative evaluation aspects from Annual Appraisal

    Quality/quantity of work
    Job knowledge
    Organisation/time management
    Judgment and reasoning
    Accepts responsibility