Job Description

Position:           Workshop Manager

Reports To:     Service Manager

Location:        Port Moresby Service Department

Position Purpose:   To assist the Service Manager in the overall efficient operation of the Service Department encompassing all brands.

Functional Relationships:

   Internally

  • Service Manager

  • Service Advisors and Team Controllers

  • Dealer Principal

  •  Fixed Operations Manager

  • Parts, Tyre and Panel Managers

  • New Car Sales Manager

  • Used Car Sales Manager

  Externally

  • Customers

  • Fleet

  • Retail

  • Internal (Budget Rent A Car)

Key Tasks, Duties and Role Responsibilities:

  • The Workshop Manager is responsible for the overall performance and operational objectives as set by the Service Manager.

  • Monitor KPI structure as set by Management

  • To review with the Service Manager daily the Service Departments performance, operations and issues.

  • To review all service staff K.P.I.’s/Performance.

  • To ensure department policies and procedures are adhered to as set by the Service Manager

  • To meet regularly and as pre-determined with the Service Advisors, Team Controllers and Team Leaders to discuss key strategies and performance. 

  • To work closely with all Distributors, to achieve their agreed targets and standards of business. 

  • To be aware of new industry strategies with the view to constantly improving and upgrading standards and procedures. 

  • To conduct weekly toolbox meetings with all service teams (to discuss WH&S, training and job issues) 

  • To identify service staff training needs and liaise with Service Manager and Training Manager

  • Manage staff attendance and punctuality and liaise with the Service Manager

  • The Workshop Manager will undertake other duties as reasonably directed by the Service Manager, Dealer Principal and Group Fixed Operations Manager from time to time.

  • To ensure that workshop standards are maintained.

  • To work with the Service Manager, in setting the department’s forecast and monitoring performance against budget. 

  • To ensure that all duties required to be performed in the best interests of Boroko Motors are done so in a competent and effective manner.

  • To ensure all performance benchmarks are adhered to for measurement of department’s productivity, efficiency and unapplied time.

  • To provide effective leadership, management and development of staff. 

  • To monitor with the Service Manager and Group Fixed Operations Manager staffing levels for the Service Department and undertake human resource planning to ensure that appropriately qualified and experienced staff are recruited, managed and developed. This will necessitate a training schedule for each staff member. Issues relating to staff nonperformance, misconduct or personal grievances are identified and addressed in a timely manner. 

  • Ensure there are no customer complaints and if there is to rectify immediately so the customer does not suffer. 

  • Stand in as acting Service Manager and carry out Service Manager duties in their absence.

Work Experience and Knowledge

  • Sound understanding of workshop operations, procedures and management

  • 15 Years’ experience is workshop leadership

Abilities and Skills

  • Good listening and interpersonal skills

  • An ability to communicate with people at all levels

  • Team player

  • Organizational and time management skills

Personal Qualities

  • Self-motivated

  • Ambitious

  • Dedicated

  • Friendly and down to earth nature

Educational and Qualifications Training

  • Current drivers’ license

  • DMS system knowledge

  • Qualified Trades person