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Job Title: Quality Assurance Manager

Company: Carpenter Agricultural & Manufacturing

Business Unit: Globe

Location: Madang

Job Opening: 11/11/2023

Job Closing: 30/11/2023

Reporting To (Title): To the Factory Operation Manager

Primary objective of the job:

Is responsible for maintaining the highest quality standards in a production company. They help develop, protect, and audit all processes that may impact certain qualities. This monitoring ensures that customers will receive nothing but top-notch service.



Number of persons managed/supervised and their positions:

Globe: x1 Quality Assurance officer and x 36 Factory worker


Main Duties and Responsibilities: (maximum of 10 duties)

  • Understanding customer expectations of and needs from a product.

  • Developing quality control processes.

  • Designing product specifications.

  • Ensuring products are designed with adherence to legal and safety standards.

  • Supervising staff and monitoring production standards.

  • Examining the quality of raw materials that are used in production.

  • Monitoring and evaluating internal production processes.

  • Evaluating the final output of products to determine their quality.

  • Rejecting products that fail quality standards.

  • Engaging with customers and gathering product feedback.

  • Producing statistical reports on quality standards.

  • Reporting to upper management on quality standard issues.

  • Evaluating product recalls.

  • Improving production efficiency and managing waste



  • Bachelor in business administration or relevant field.

  • Have 3 to 4 experience working in food industries may be advantages

  • Quality control certification is advantageous.

  • More 5 years’ experience in as Quality Assurance Manager in pervious employment

  • Proficient with Microsoft Officer Suite or related software

  • Experience in leadership role from past experience.


Functional Skills:

  • Time management and meet deadlines

  • Excellent Reports

  • Analytical, accountability skills

  • Excellent Communication skills (written and oral)

  • Honest and Trust worthy

  • Data analysis and critical thinking

  • Excellent interpersonal and customer service skills.

  • Excellent organizational skills and attention to detail.

  • Technology Expertise


Internal/External contacts:

Internal: All Globe business managers based in Madang and various department under Globe. External: Company’s major clients & customers, local vendors etc

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