Job Description

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Job Title:  Product Support Officer

Company Name:   Boroko Motors

Department:  Product Support

Location:  Port Moresby

Reports to:  Business Improvement Manager

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General Purpose

Providing support and assistance in the process of import clearance activities.

Involves collaborating with Shipping Line & Government Agencies to ensure smooth customs clearance and compliance with import regulations.

 

 

Key Tasks and Responsibilities

• Assist in preparing and reviewing import documentation, such as invoices, bills of lading, and customs declarations.

• Coordinate with freight forwarders, and other relevant parties to ensure timely and accurate submission of import documents.

• Monitor import shipments and track their progress to ensure compliance with delivery schedules.

• Communicate and coordinate with internal teams, suppliers, and transportation providers to resolve any issues or delays in the import clearance process.

• Provide administrative support in maintaining import records, including filing and organizing relevant documentation.

• Collaborate with finance and accounting teams to ensure accurate payment of import duties, taxes, and other related charges.

• Assist in conducting regular audits to ensure adherence to import compliance policies and identify areas for improvement.

 

 

Education, Training, Knowledge and Experience

• Diploma / Certificate in Business and/or respective field

• 3+ Years Prior experience in import clearance or logistics operations is an advantage

• Knowledge of import regulations, customs procedures, and documentation requirements.

• Strong attention to detail and ability to work with numerical data.

• Coordination skills to interact with internal teams, suppliers, and customs authorities.

• Proficiency in using relevant software applications for documentation and tracking purposes.

• Ability to multitask and prioritize tasks in a fast-paced import environment.

• Problem-solving skills to address any issues or delays in the clearance process.

• Familiarity with trade terms, Incoterms, and international shipping practices.

 

 

Core Competencies

• Good Interpersonal and Communication skills

• Organisational Skills

• Time Management Skills

• Good analytical skills.

 

 

Working Conditions

1. Working 8am – 5pm weekdays, Monday to Friday

2. Alternative weekend 8am – 12md Saturday

3. Flexible shifts/ on call.