Job Title: Call Center Attendant

Company: WR Carpenters Automotive & Transports Ltd

Business Unit: Boroko Motors

Location: Port Moresby

Reporting To (Title): To Call Center Manager

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Primary objective of the job:

To ensuree that our customers receive the highest quality customer service support

possible and to engage with active customers & our data base effectively and regularly

on Sales, Service and Parts issues and campaigns.

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Number of persons managed/supervised and their positions:

NIL

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Main Duties and Responsibilities:

• Attend to call queries from customers over the phone

• Providing information about company products and services

• Evaluate problems from callers and provide solutions

• Handle inbound and outbound calls, attend to email queries, making sure every one gets the help they need

• Collect and analysis call and recommend to correct department or sections

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Requirements

• Secondary qualifications

• Ability to work independently and as part of a team

• Previous experience in customer service or sales

• Knowledge of the automotive industry

• Computer Literate ( Word, Excel and Power Points )

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Functional Skills:

• Knowledge of the automotive industry

• Good communication skills

• Good analytical skills

• Team player and attentive to details

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Internal/External contacts:

Internal: Boroko Motor Team ( Services, Parts, Tyre , New Vehicles etc) and various companies under WR group.

External: Company’s major clients & customers and NOGs.