Job Description

 

Job Title:     IT Infrastructure Engineer Team Leader        

Company Name:   Daltron

Department:       IT Infrastructure

Location:              Waigani – Port Moresby

Reports to:          Technical Services Manager

General Purpose

The Infrastructure Team Leader is responsible for planning, managing and organizing a team of Infrastructure Engineers to the provide timely IT infrastructure support services encompassing Data Centers, Servers, Storage, Virtual Infrastructure, Cloud Infrastructure, Infrastructure Applications, Backup and Disaster Recovery for Daltron’s external customers.

This necessitates high levels of commercial management, service level management and leadership, whilst ensuring very high level of technical competency with different range of infrastructure systems.

Key Tasks and Responsibilities

 

  • Lead and manage the IT Infrastructure team to deliver high levels of service availability to customers.

  • Provide support to customers to resolve all assigned service requests and incidents within the SLA

  • Plan and lead implementation of small to enterprise IT Infrastructure solutions

  • Plan, develop, manage monitor and review IT Infrastructure team training plans.

  • Provide expert advice on enterprise systems and architecture

  • Liaise with customers and provide advice on best practice in design and architecture

  • Develop and update technical documentation and diagrams as required

  • Provide monthly reporting on IT Infrastructure staff availability, performance and capability. Or as required

  • Liaise with vendors and third parties where required as required for the resolution of incidents and problems.

  • Research and advise on innovative solutions that align with customer IT Infrastructure requirements.

  • Provide leadership, coaching and mentoring for the IT Infrastructure team.

Education and Training

  • Bachelor’s degree in Computer Science, Information Technology or relevant IT discipline.

  • Microsoft MCP/MCSE Certified

  • Office365 Certified

  • Azure Cloud Certified

  • VMware VCP Certified

  • ITIL Certified

  • HPE Server Certified

  • HPE Storage Certified

  • Dell Server Certified

  • Dell Storage Certified

  • Other Vendor Specific Certification

Knowledge and Experience

  • Over 7 years in the IT industry with 3 years in IT Infrastructure Team Lead or Senior IT Infrastructure Engineer role.

  • Proven team leadership and staff management ability, and particular experience leading and developing staff who specialise in ICT infrastructure services.

  • Sound technical acumen and the ability to manage the day-to-day delivery of services through third party providers.

  • A sound knowledge of service management principles and processes and relevant experience in the practical application of service management processes (ITIL) in the delivery of ICT Infrastructure services.

  • Experience with a broad range of relevant technologies and systems including MS Server OS, Active Directory, Azure Cloud Services, Office365, HPE server & storage hardware, Database and Application Servers, and Virtualization

Core Competencies

  • The ability to lead the response to critical incidents driving service restoration and contributing significantly to the problem resolution process

  • Ability to communicate effectively and clearly both verbally and in writing

  • A demonstrated commitment to service delivery excellence and to instill that commitment into every team member

  • Must be able to work after hours and on weekends as and when needed

  • Able to attend to jobs on short notice

  • Be able to effectively organize and delegate tasks to team members

  • Must have excellent analytical and problem-solving skills